[[help:deactivate_account]]

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help:deactivate_account [2016/01/22 08:51] (current)
moocher created
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 +====== Deactivate Account ======
 +
 +==== Can I delete my account? ====
 +
 +Unfortunately, no, we cannot remove your account and all of your data from our database. Due to database integrity reasons, user accounts are not removed from CheapCheapLah.
 +
 +We do however, allow users to **deactivate** their account.
 +
 +==== How do I deactivate my account? ====
 +
 +To deactivate your account,
 +
 +  * Go to your Settings page.
 +  * Click on "Deactivate account" link near the bottom of the page.
 +  * Optionally select a reason why you wish to have your account deactivated.
 +  * Click on "Confirm", and your account would be deactivated.
 +
 +==== What happens to my account when it's deactivated? ====
 +
 +These are what will happen when your account is deactivated:
 +
 +  * Your account will be "Blocked" and you will not be able to login.
 +  * Your profile page will become inaccessible to others.
 +  * Your email subscriptions will be removed.
 +  * Your user name will be anonymised to "DisabledUser<uid>"
 +
 +Having your account deactivated means you **do not wish to participate on CheapCheapLah anymore**. This means that:
 +
 +  * **You will not be able to log back into that account**
 +  * **You cannot create a new account.**
 +
 +==== Can I create a new account after I deactivated the old account? ====
 +
 +**No.**
 +
 +  * If you wish to have a username change, DO NOT deactivate your account. Change your username in the settings page or TWAM to have your username updated. See [[username_policy#changing_your_username|changing your username]].
 +  * If you would like come back to CheapCheapLah, contact support to have your old account "restored". Note that users who repeatedly deactivate and request for reactivation may have their request denied.
 +  * If you really do not want to use your old account and have a convincing reason for it, you shall also contact CheapCheapLah support to clarify the situation before new account is created.